The Deerberg guarantee

The demands on our products are as unique as each one of us. That’s why we have been offering our unlimited Deerberg Garantie® since 1986. Your personal quality demands are our yardstick: what’s best for our customers is also best for us!

If you are dissatisfied with any of our products, please get in touch with us. We will either refund the purchase price in full or we can find a solution that meets your wishes.

No discussion and no ifs or buts. This has been our credo since 1986.

At Deerberg logistics, we are happy when our customers are happy. That is what we understand by customer service. Your opinion matters to us. Listening to our customers' feedback- whether it is positive or negative - help us continue to improve our service. If you have comments or suggestions, please let us know. Write to us - we're happy to hear from you.

Contact: info@deerberg.eu

Below, you will find a list of frequently asked questions about the Deerberg guarantee:

Does the guarantee apply to both shoes and clothing?

No matter whether it’s clothing or shoes for women, men or children, all our products have a lifetime guarantee with no strings attached. Send us an email and let us know how we can help.

I’ve lost my receipt – is the guarantee still valid?

Even if you no longer have your receipt, we can still find out which items you have bought from us by looking at your customer account. Naturally, the guarantee still covers these things.

Can I also get buttons and shoelaces from Deerberg?

We would be happy to send you buttons and shoelaces to match your item of clothing. We have a wide range of buttons, shoelaces and other accessories for shoes, which are constantly updated. Send us an email and let us know what you need. Further information about this are found under “Replacement items” section.

My shoes were bought on sale. Does the full guarantee apply?

The Deerberg guarantee even applies even to sales items!

How much time do I have if I want to send items back?

Our Deerberg Guarantee does not affect your statutory right to cancellation. This is a separate right, in addition to the guarantee.

In case you have a complaint after the statutory cancellation period, please do not hesitate to contact us. We will find a solution to your matter, and this is what we term as the Deerberg Guarantee. Take us at our word. After all, we would like you to be pleased with our services.